Austin Electric Bike is Looking for CS Support Specialist | Hiring Reliable Virtual Assistants Philippines

Work Remotely? Yes

Job Role: CS Support Specialist

Company: Austin Electric Bike

Work Hours and Schedule: CST working hours - 40 hrs/week

Work Duration: More than 6 months

Rate or Salary Range: USD 4-7 /hr.

Commission Based only? No

Apply directly through this google form link:

https://forms.gle/edi1NYc5fNeMuDYN7

We are a fast-growing, Texas-based company specializing in the design and manufacture of fun e-bikes.

We are looking for CS Support Specialist to join our team. We need someone who can spontaneously communicate and provide a delightful experience for our customers. Your job is to make sure they enjoy a satisfying outdoor journey with their new e-bike.

What you have that will help:

• At least 5 years of experience in customer support (phone, email, and/or social media)

• Zendesk experience

• Preferably worked as Tech Support Tier 1 or 2, phone sales, or a customer retention role

• Ability to juggle multiple high-priority tasks at any given time.

• Impeccable written and verbal communication skills

What you will do:

• Respond promptly to customer inquiries – generally product support

• Assist with placement of orders, cancels, refunds, or exchanges

• Keep records of customer interactions, transactions, comments, and complaints

• Recommend potential products or services to the customer by analyzing their needs

• Contribute to team effort by accomplishing team targets

We are definitely looking for someone to work with long-term, so there will be a couple of assessments and interviews for us to get to know each other.

We work between 9 AM to 5 PM CST. Please only apply if you are free to take on a full-time, fast pace, challenging role with a welcoming and trustful team.

📌Notes:

✔️First-time freelancers are welcome to apply, as long as you meet the identified qualifications/requirement.

✔️If you have questions, comment them below.

❌Private messages will not be entertained.

#hiring #Freelancing #opportunity #longterm

You may contact: https://www.facebook.com/katrina.nalzaro

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