CLIENTELE: Mortuary
RESPONSIBILITIES:
a. Efficiently and effectively respond to all customer inquiries via inbound calls, emails, SMS, and social media channels
b. Respond appropriately. Always maintain a positive, empathetic, and professional attitude toward customers. (Maintain a high-class, friendly, and professional tone)
c. Greatly exudes active listening skills
c. Secure customer's confidential information
d. Aim to resolve issues on the first call by being proactive and delivering long term solutions
e. Coordinate with several branches and departments to resolve customer concerns and/or requests.
f. Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
g. Process orders quickly and accurately and/or schedule appointment
i. Consistently follow up on any pending concerns or escalated issues with your supervisors/team lead to ensure timeliness in providing resolutions.
REQUIREMENTS:
- Preferably with 1-year experience as Customer Service Representative or agent or any equivalent
-Experienced working with BPO Companies is a plus
-Knowledgeable in maintaining information using a database.
- Ability to keep one's composure when customers are stressed or upset
- Not script dependent and has a creative and quick mind in composing tailored fit responses
- Pro-active and has keen attention to details
- - SoftPhone Skills ( Basic Phone Etiquette, Appropriate Responding, and Diffusing Frustrations)
- Bilingual/Multilingual is a plus ( but not required)
TECHNICAL REQUIREMENTS:
- Processor speed must be at least 2.5 GHZ
- RAM Capacity must be at least 8G
- Internet speed must be at least 15MBS
WORKING HOURS
Part time - 25 hours
Full time - 40 hours
Schedule: Graveyard shift
Send your resume & technical requirements at hr@sbovacom.com
Subject: MOR032022-CS Applicant
You may contact: https://www.facebook.com/groups/349754752119329/user/1588548251/
Comments
Post a Comment